Work with internal Business Office Managers and Regional Financial Coordinators at company’s 65 facilities to close outstanding resident accounts, with an average 150-200 cases on docket.
Close 4-5 cases per month.
Launch the collection referral intake process by researching contact and asset information of account guarantors using TLO skip tracing and investigative research system, and transferring the information to coworker for follow up.
When relevant, mark accounts as write-offs, and notify AR Director of the write-off.
Process check payments, updating all relevant PCC records, and delivering checks to bookkeeper.
Generate and send Demand Letters as needed, to notify residents/family members that payment must be received before legal action is taken; update resident records accordingly.
Review TLO reports and apply charges appropriately to each facility; reconcile the TLO bill with company internal breakdown.
Participate in weekly department meetings to review open accounts and determine action plan.